Shipping policy

1. When will I receive my order after payment?

Processing Time: Usually 1–3 business days, depending on the specific product.

Shipping Time: Varies by courier and your local delivery service.

 

2. What shipping method does MoonCats use?

MoonCats works with professional international logistics partners to provide reliable, fast, and fully trackable delivery services.

 

3. Shipping Charges

$2 per order. No additional taxes. Free shipping when you purchase 2 or more items.

4. How can I track my parcel?

Once your order has been shipped, you will receive an email with the shipping details. You can use the tracking number provided to follow your parcel through our tracking link. >>https://www.17track.net

 

5. Do I need to pay VAT or extra fees?

UK orders: VAT is included at checkout, so there are no extra charges on delivery.

EU & US & Other orders: Customs clearance is handled by our logistics partners, so you won’t need to pay anything extra.